FAQs

Last Updated: September 13, 2026

1. What products does The Lyons Den sell?

We offer practical tools, tool storage solutions, repair kits, measuring tools, screws, hardware, and specialty products for home, workshop, DIY, and maintenance needs.

2. Where do you ship?

We ship within the United States and to selected international destinations where shipping is available.

3. How long does order processing take?

Orders are generally processed within 2 business days after payment has been confirmed.

4. How long does delivery take?

Delivery times depend on your location, shipping method, supplier availability, carrier, and customs processing. Estimated delivery information is provided at checkout when available.

5. Will my products arrive in separate packages?

Yes. Because some products are fulfilled by different suppliers, items from the same order may arrive in separate packages and at different times.

6. Can I cancel my order?

You may request cancellation before your order has been dispatched. Cancellation is not guaranteed once processing or shipment has begun.

7. What is your return policy?

Return requests must generally be submitted within 3 days of receiving your order.

Products must be unused, undamaged, in their original condition, and in their original packaging.

8. Who pays for return shipping?

The customer is responsible for return shipping costs unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

9. When will I receive my refund?

After the returned product is received and approved, refunds are generally processed within 3 days. Your payment provider may require additional time to post the refund.

10. What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible and provide your order number and clear photographs of the issue. We will review the matter and provide the next steps.

11. Do you offer international shipping?

Yes, international shipping is available for selected destinations. Customers may be responsible for customs duties, taxes, import charges, or other fees imposed by their country.